Terms of Service

1. Acceptance of Terms & Services Scope

By signing up for an account, embedding our web chat widgets, connecting your WhatsApp Business account, or accessing the Empirican Digital multi-tenant portal, you ("Customer", "Subscriber", or "User") agree to be bound by these Terms. If you are entering into this Agreement on behalf of a company or other legal entity, you represent that you have the authority to bind such entity to these Terms.

Empirican Digital provides autonomous conversational AI solutions across 10+ industries, including Real Estate, Healthcare, E-Commerce, Education, Automotive, Financial Services, Hospitality, B2B SaaS, Fitness, and Consulting.

2. SaaS License & Permitted Use

Subject to timely payment of applicable subscription fees and continuous compliance with this Agreement, Empirican Digital grants Customer a non-exclusive, non-transferable, revocable right to access and utilize the Platform during the active subscription term.

Customer agrees not to:

• Reverse engineer, decompile, or disassemble any aspect of the AI engines, retrieval models, or webhook gateways;
• Deploy the platform for spam, unsolicited bulk marketing, harassment, or activities violating Meta / WhatsApp Commerce and Business Policies;
• Circumvent multi-tenant isolation boundaries, security controls, or API rate limits;
• Resell, sublicense, or rent the SaaS services without an authorized Channel Partner agreement.

3. Conversational AI Agents & WhatsApp Cloud API Guidelines

Customers utilizing our official WhatsApp Cloud API integration must comply with Meta’s Business Terms of Service and WhatsApp Business Policy. All automated messaging, appointment confirmations, visit reminders, and customer notifications require explicit opt-in consent from end recipients.

Empirican Digital's AI agents provide autonomous triage, FAQ resolution, and appointment scheduling. While our RAG architectures achieve industry-leading factual accuracy, Customer remains responsible for verifying critical domain operations (such as medical triage, legal contracts, or final real estate purchase agreements).

4. Multi-Tenant Data Ownership & Security

Customer retains 100% ownership of all proprietary data, knowledge base documents, customer chat transcripts, and CRM webhook payloads ingested into the platform. Empirican Digital enforces cryptographic tenant isolation and does not use Customer proprietary data to train public foundation models without explicit written permission.

We maintain industry-standard physical, technical, and administrative safeguards, including AES-256 data encryption at rest and TLS 1.3 in transit.

5. Subscription Plans, Billing & Taxes

Subscription fees are billed in advance on a recurring monthly or annual basis based on Customer’s selected plan and currency (INR, USD, EUR, GBP, or AED).

• Domestic Indian Customers: Invoiced in INR with applicable 18% Goods & Services Tax (GST).
• International Export Customers: Eligible for 0% GST Export invoicing under our Letter of Undertaking (LUT) with the Government of India.
• Automatic Renewals: Subscriptions renew automatically unless cancelled prior to the end of the current billing cycle.

6. Service Level Agreement (SLA) & Uptime

Empirican Digital targets an uptime availability of 99.98% for production webhook dispatchers and chat widget endpoints, excluding scheduled maintenance windows announced at least 48 hours in advance.

7. Limitation of Liability

To the maximum extent permitted by applicable law, neither Empirican Digital nor its affiliates shall be liable for indirect, incidental, punitive, or consequential damages resulting from lost profits, service interruptions, or third-party telecommunication disruptions. Our aggregate liability under this Agreement shall not exceed the total fees paid by Customer during the three (3) months preceding the event giving rise to liability.

8. Contact & Legal Inquiries

If you have any questions regarding these Terms, please contact our legal and compliance department: